Most questions can be answered by following the links on our home page. Please use the contact us page if you have a different question that you would like answered.

Frequently asked questions:

Q: How scary is 13 Stories Haunted House?
A: Extremely. Our scares are designed to be very intense.

Q: How do I purchase tickets?
A: You can purchase tickets online by clicking here, or you can purchase tickets at the door. Our box office accepts cash, Visa, and Mastercard.

Q: What rules must I follow while visiting 13 Stories?
A: We have a few basic rules which must be followed at all times:
*Do not touch any haunt actors or staff at any time
*Do not bring any weapons, alcoholic beverages, or pets onto the property
*Respect other customers and haunt employees; no rude or lewd behavior, defacing property, etc.
*No smoking inside the attractions, or within 15 feet of any structure (per Cobb County Fire Code)
*No flashlights, cellphones, lighters, or flash photography inside the attractions

Q: Is 13 Stories Haunted House wheelchair accessible?
A: Yes.

Q: Can I wear costumes or masks to 13 Stories Haunted House?
A: Costumes are okay, but masks are not allowed for the safety of our employees and guests.

Q: How much is admission?
A: We have two attractions set up at 13 Stories Haunted House this year, 13 Stories and the all new Maximum Evil. The price for admission is $22 to go through both haunted attractions. Coupons are available online and at various local retailers. (see the coupon page)

Q: Is there a different admission price for children?
A: No.

Q: How old do you have to be to get in to 13 Stories Haunted House?
A: We do not recommend 13 Stories Haunted House for children under 7. However, it is up to the parents. Many young children have a great time, others will not make it all the way through. Even some adults get too scared to make it through. Please be aware that there are NO REFUNDS if you or a member of your party are too scared to make it through.

Q: Do you offer group discounts?
A: Yes, a group discount is available for groups of 15 or more and can only be purchased online. This discount cannot be combined with any other offer or discount.

Q: How can I join the crew of 13 Stories Haunted House?
A: See the jobs link to submit a pre-application. Emails will be sent to everyone who has submitted a pre-application between late July and late September concerning audition dates.

Q: How old do I have to be to work for 13 Stories Haunted House?
A: You must be 16 or over. If you are under 18 you will need to have your parent's permission. You must also be able to get any required worker's permits from your school before we open.

Q: Will 13 Stories close if it rains?
A: 13 Stories Haunted House is indoors this year and will open rain or shine. The Maximum Evil attraction is outdoors and may close in severe weather. We will do our best to post an update on the home page of this website in the event of a closure. Be sure to refresh your page for the most current information. In the event of closure due to inclement weather, presale tickets can be redeemed on another night.

Q: Are there live rats (snakes, cockroaches, clowns, chainsaws, etc.)?
A: Maybe.

Q: Will they throw me out the window?
A: If you don't behave.

Q: Will I be asked to sign a waiver?
A: Yes.

Q: Will we get our money back if we make it all the way through?
A: No. The haunted house that gives you your money back if you make it to the end does not exist. It is a myth/urban legend. Click here for more information.

Q: If they scare me, can I punch them?
A: If you assault any of our staff, the Cobb County officers will take you directly to jail, do not pass go, do not collect $200. For the safety of our guests and staff, we use security cameras throughout the event.

Q: Will I be injured, dismembered, or killed at your event? 
A: We go to great lengths to provide a safe experience for our guests. If you follow our rules, do not run, and do not touch the employees or scenery, you will make it through safely. In addition to our security staff, we also have at least one EMT on staff during operation.

Q: Can I take pictures or video?
A: No, sorry.

Q: Will they touch me?
A: Our actors will not touch you, but the monsters and other creatures might.

Q: Are there restrictions for people who are pregnant or have health problems?
A: Please consult your Doctor to find out if an intense experience including loud noises, fog machines, and strobe lights is appropriate for your condition.

Q: How long is the wait in line?
A: Wait times will vary depending on the day of your visit. The weekend prior to Halloween and Halloween night will have the longest wait times.

Q: Can tickets be resold? Can I use a ticket that I purchased elsewhere?
A: Tickets are void if resold. Tickets purchased anywhere other than on this website or at the 13 Stories box office will not be honored. Tickets purchased at our box office must be used on the date of purchase. We will aggressively prosecute any individual selling counterfeit tickets.

Q: I lost my cellphone/jewelry/shoes in your attraction. Can you help me find it?
A: Please make sure any items you bring are securely in your pockets at all times... or better yet, leave them in the car. We are often asked to find lost items. We may or may not be able to check for lost items right away, and because of the size and complexity of the attractions, items might not be found until the lights are turned back on at the end of the night. If you might have dropped an item inside one of our attractions, please email us with the details and we will let you know if the item has been found. More often than not, dropped cell phones and other items are trampled in the dark environment by other customers.
We are not responsible for any personal items brought inside our attractions.

Q: What happens if I break the rules?
A: All rules are strictly enforced for the safety of our guests. Anyone violating the rules may be asked to leave the property with or without warning, and without refund.

Q: Can I copy and paste this FAQ on my own website?
We are honored that Google has us at the top when you search "haunted house FAQ." If you wish to copy and paste this to your site, please email and ask first. And, for the record: "Copyright © 2004-2010 13 Stories Haunted House. All rights reserved. No part of this site may be reproduced without permission."